Warranty - Eaton Folding Doors

LIMITED WARRANTY FOR RESIDENTIAL DWELLINGS

IMPORTANT NOTICE: Please read this entire Limited Warranty for Residential Dwellings including the limitations of liability described below (“Limited Warranty”) before purchasing or installing products from EATON Window Products Co. By installing or using such products, you are acknowledging that this Limited Warranty is part of terms of sale. This Limited Warranty applied to EATON products sold after December 1st, 2020 for use in a residential swelling and is made solely to the original homeowner at the time of purchase, until such homeowner no longer owns and resides in the home. All warranty periods described below begin on the data of substantial completion or six months after delivery, which ever comes first, subject to the limitations and exclusions stated herein. This Limited Warranty is non-transferable and non-assignable. In honoring this Limited Warranty for timely claims on covered items, Eaton reserves the right to choose whether to repair or replace any defective products or materials, or refund the purchase price. In the event that Eaton elects to repair or replace your products, the cost of associated labor is covered for one (1) year, after which Eaton is not responsible for labor or installation costs associated with a warranty claim. Such repair or replacement does not extend the duration of the Limited Warranty. For additional information, including installation instructions, and care and macitence, please visit http://eatonfoldingdoors.com

Insulated Glass-10 year

Eaton warrants that under normal conditions, its factory installed insulated glass will be free from manufacturing defects for ten (10) years, except as otherwise stated below. Glass is warranted against stress cracks for one (1) year, except for modular buildings or pre-fabricated walls as stated below. Insulated glass with blinds/shades between panes and laminated glass are warranted against manufacturing defects for ten (10) years. This limited warranty does not apply to special glazings. Scratches or other minor imperfections in the glass are not a defect if they are not readily and objectively observed more than four feet away, do not affect the structural integrity of the glass, do not permanently and material obstruct vision, or are considered acceptable imperfections per ASTM standards or Eaton’s Examining Glass Imperfections publication.

Note regarding altitude Eaton provides no glass warranty for any installation over 3,500 feet above sea level (ASL) unless a factory installed capillary tube is properly utilized. Factory installation insulated glass bits between 3,500 to 7,000 feet ASL utilizing factory-installed capillary tube are warranted against manufacturing defects for a period of ten (10) years. Eaton makes no warranty and will have no responsibility with respect to any installations over 7,000 fear ASL.

Note regarding insulated glass containing argon gas fill: Inert gas dissipates over time, and will dissipate at a more rapid pace when Capillary tubes are added to insulated glass. Eaton does not warrant the amount of gas present in insulated glass at any time after manufacture.

Simulated Divided Lites/ Applied Grilles

Materials which are applied to the face of insulated glass for the purpose of Simulating Divided Lites (SDLs) are warranted against detaching from the glass surface for a period of ten (10) years.

Hardware

Window and door hardware (including non-electric operators, blinds/shades between glass, locks, lifts, balance system, hinges, handles, rollers, insect screens, weatherstripping, and exterior trim) are warted to be free from manufacturing defects for ten (10) years, if such hardware is returned to Eaton and Confirmed as defective. All other hardware not listed is warranted to be free from manufacturing defects for one (1) year.

Painted Exterior Finish

Aluminum painted finish:

Anodized Finish: Five (5) years

2604 Finish: Ten (10) years

2605 Finish: Twenty (20) years

Eaton warrants that within the above timeframes, its Aluminum exterior paint finishes:

Will not fade in color more than five (5) units as measured by Hunter L*a*B* Color Difference as set forth in ASTM D2244.
Will exhibit gloss retention of a minus of 30% of the original as measured in accordance with the ASTM D523 using 60 degree readings.
Will not chalk in excess of standard number 8 ratings for color, number 6 for whites as illustrated in ASTM D64212 Test Method A.
Will not crack or peel in such a way as to significantly adversely affect the appearance of the surface to which the product has been applied and result in damage to the surface.

Note: Certain high chroma shades of red orange and yellow require a clear top coat to achieve the 5-year South Florida weathering durability according to AAMA 2604-05.

Note: Modifications to the exterior finish of wood clad windows may lead to other failures throughout the product, including glass seal failure, hardware breakage, increased wind infiltration and lesser thermal performance. Therefore, any modifications executed to the exterior classing preclude warranty coverage. For vinyl products with factory-applied exterior paint, Eaton warrants that paint finished will be free from manufacturing defects resulting in cracking, peeling, chalking, delimiting, blistering, flaking, and color fade (significant ultraviolet discoloration from natural environmental atmospheric conditions of greater than 6 Delta E in accordance with the ASTM 2244) for fifteen (15) years.

Insect Screens

Insect screens are intended to impede intrusion by insects and are not intended to keep persons or animals in or out. Screens are not designed to prevent falls.

Exclusions to Warranty Coverage

The following items, including any resulting damage or injury or defect, are excluded from the warranty coverage:

Instillations or use near high humidity areas (pools, sauna, hot tubs eat.) or in homes with excessive humidity.
Condensation, unless due to glass failure.
Normal wear and tear; including fading and/or discoloration from normal use, age or sun exposure.
Installation into structures that do not allow for appropriate water/moisture drainage. This includes but is not limited to “Exterior Insulation & Finish Systems” (EIFS), a.k.a. “Synthetic stucco” without an effective drainage system.
Accidents, fire, explosion, misuse, abuse, vandalism, building settling, war, terrorism, acts of third parties beyond Eaton’s control, or Acts of God including but not limited to fire, flooding, earthquakes, hurricanes and gale force winds.
Failure to follow Eaton care and macitence instructions.
Field mulling, field finished, or product modifications or glazing not factory installed.
Use of expanding spray foams applied around permitter of product during the installation process unless applied consistent with AAMA 812-04.
Deficiencies in wall designs, project design ore construction, or structural failures.
Improper storage or handling or exposure to excessive heat *in excess of 150 degrees F)
Failure to properly install flashing, exterior trims, panning, subsides or receptors. If liquid applied flashing or fluid applied weather barrier is utilized during installations, the installer must follow the instructions from the manufacturer of such product during its application to both the rough opening and also the are surrounding each window or door once installed, must not utilize products that are incompatible with Eaton products or sealants, and must use primer where necessary.
Improper installation of doors and windows, including failure to follow Eaton’s instillation instructions, industry standards and/or sound construction practices. For example the interior side of Eaton windows and doors must not be exposed to precipitation, and a minimum of 1/4” must be minted (and properly sealed) between window/door frame and the exterior finish materials.
Failure to properly apply caulk or sealant. For example, certain Eaton products include a nailing fin or flange that is not designed to prevent water intrusion, and must be properly sealed during instillation.
Water or air infiltration that is not a result of product defect.
Exposure to abnormal weather conditions including hail, acid rain, or salt water.
Damage or SDL detachment caused by the use of harsh chemicals (such as brick wash, bleach, alcohol, hydrochloric acid, or muriatic acid), or improper use or tapes or sealants. Do not use any cleaning agent other than a mild, non-abrasive window washing solution or glass cleaner applied in accordance with any product labeling instructions and Eaton’s care and maintenance instructions.
Damage during handling, shipping, processing, or installations. Specifically Eaton window and door units must be kept in an upright/vertical positions, and may be damaged by laying in a flat or horizontal position.
For pre-fabricated wall panels, such panels must be erected and installed before Eaton window and door units are installed and incorporated into the building envelope.
Application of after-market window films to glass surfaces.
Products that have not been paid for in full.
Any field testing conducted without meeting the following requirements. Eaton is not responsible for the cost of any field testing unless specifically agreed upon. Any initial field testing shall be preformed within thirty (30) days of installation, using properly calibrated testing equipment and accounting for units that exceed the maximum text size, any field testes must be conducted by a certified testing organization recognized by AAM, at 2/3 test pressure as compared to the product rating, in accordance with AAMA 502-12 (if within 30 days after installation) or AAMA 511-08 (if afterward) unless otherwise agreed, after giving Eaton reasonable notice and the opportunity to participate in such testing. For any test failure believed to be caused by manufacturing defect, Eaton must be given a reasonable opportunity to evaluate the concern and develop a remedial solution, and such failure by itself does not justify non payment or the removal and replacement of such products.

THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THIS PURCHASE. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN THE EVENT THAT SUCH EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES IS NOT EFFECTIVE, THE DURATION OF ANY SUCH WARRANTIES SHALL BE NO LONGER THAN, AND THE TIME AND MANNER OF PRESENTING ANY CLAIM HSALL BE THE SAME AS, THAT PROVIDED IN THE EXPRESS WARRANTY STAND HEREIN. NO DEALER, EMPLOYEE, OR AGENT OF EATON, NOR ANY THIRD PARTY, MAY CREATE OR ASSUME ANY OTHER LIABILITY, OBLIGATION, OR RESPONSIBILITY ON BEHALF OR EATON. ANY PRODUCT OR COMPONENT NOT SPECIFICALLY SUBJECT TO THIS LIMITED WARRANTY IS PROVIDED AS IS AND WITHOUT WARRANTY.

IT IS UNDERSTOOD AND AGREED THAT EATON’S LIABILITY, WETHER IN CONTRACT, IN TORT, UNER ANY WARRANTY, IN NEGLIGENCE, OR OTHERWISE, SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BY PURCHASER/OWNER AND UNDER NO CIRCUMSTANCES SHALL EATON BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES (SUCH AS THE COST OF REPAIRING OR REPLACING OTHER PROPERTY CLAIMED TO BE DAMAGES).

NO ACTION ARISING OUT OF THE TRANSACTION MAY BE BROUGHT BY THE PURCHASER/OWNER MORE THAN ONE (1) YEAR AFTER THE CASUE OF ACTION HAS ACCRUED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMEGS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

ADVERTISING PERFORMANCE RATINGS ARE BASED ON INDIVIDUAL WINDOW TESTS. MULLED UNITS REQUIRE DIFFERENT AAMA TESTING PROCEDURES, PLEASE CONSULT EATON OR YOUR AAMA GUIDELINE BOOKLET FOR MORE INFORMATION.

IF ANY PART OF THIS LIMITED WARRANTY IS FOUND TO BE UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN VALID AND ENFORCEABLE.

Claim Notice

Within the warranty period, Eaton must be notified immediately, and in no case more than one (1) year, after any defect or other basis of a claim covered by this Limited Warranty is discovered or should have been discovered. Any claim made after this time period will be excluded from Eaton’s warranty coverage. Eaton may require that warranty claims be made in writing and include the original purchaser’s name, address, date of purchase, retailer/dealer from which the product was purchased, and/or information from a product label or stamp. Eaton may charge a fee for on-site product inspections that reveal no product defects. Eaton may, in its sole discretion, extend benefits beyond what is covered in this Limited Warranty. Doing so in any particular instance shall not constitute a waiver of Eaton’s right to strictly enforce the express language of this Limited Warranty at a later time or in any other circumstances.

Warranty claims and inquires may be made through Eaton’s website http://eatonfoldingdoors.com